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Monthly Archives: June 2006

Worth a look – the functionality and usability of consumer sites is outpacing that of many corporate sites, according to Peter Yared, former CTO of Sun.  Everything online is becoming collaborative, live and "organic" – dependent on others.  That’s tough to create with outdated content systems and web strategies.  Check out the last sentence of this excerpt (emphasis added):
 
The current crop of Web applications offers the ability to integrate data from multiple sources in new and useful ways, including user-contributed data. HousingMaps.com, for example, "mashes up" different data sources (including craigslist and Google Maps) and allows the apartment hunter to focus on desired neighborhoods, and easily peruse all the info they need regarding the available properties. MySpace.com allows users to post their own movies and blogs and all sorts of cool stuff about themselves.

The list goes on and on — Flickr, Friendster, BaseCamp. Sites that popped up overnight are pushing the envelope on how data is delivered, and on the quality of the user experience.

INSTANT INFO.  Yet most Global 2000 Web sites (both consumer-facing and internal systems) still use technology that was developed in the late ’90s. Blue-chip companies with $200 million annual marketing budgets are being put to shame by Web upstarts with a fraction of the money. Consumer sites regularly integrate data from numerous systems, whereas in business, integrating multiple systems causes a lot of heartache, takes an eternity, and makes IT budgets skyrocket.

Beware the viral web.
 
I don’t usually single out specific companies on this blog, but I just came across this unbelievable recording of a guy trying to cancel his AOL account. The CSR (customer service representative) is rude, tries repeatedly to persuade the caller not to cancel the account, and so on. It’s irritating JUST to listen to this recording. 
This treatment of customers is doubly-foolish at a time when more and more people are finding it easier to use multimedia to communicate….Shame on AOL for treating customers like this .  I can already imagine it making a news broadcast somewhere.
Here’s a challenge to the conventional wisdom that blogging should be done at least on a daily basis to sustain and grow reader loyalty and increase traffic:
 
Daily posts are a legacy of a Web 1.0 mindset and early Web 2.0 days (meaning 12 months ago!). The pressure around posting frequency will ultimately become a significant barrier to the maturity of blogging. Here are 10 reasons why.
 
As reported by cnet.
I’m curious to know why this study was undertaken…but the results are fascinating: 
A study of identical twins by researchers in Britain and the United States suggests family environment has little influence because nearly half of a person’s propensity to be self-employed, or entrepreneurial, is due to genes.

"This relatively high heritability suggests the importance of considering genetic factors to explain why some people are entrepreneurial, while others are not," said Prof. Tim Spector of St Thomas’ Hospital in London.

Read the full story here.

This is a man-bites-dog version of business news from Bangalore, India – where technology companies from Europe and the US have been fighting each other for the best new hires.  According to Saturday’s Times of India , Apple originally planned to hire as many as 600 software engineers but has now decided to pull out of India completely, save for marketing and sales.  The engineers already hired will get two months’ severance.

Friday I had a chance to reprise my role as Washington commentator for the overnight, national radio program on Australian Broadcasting. Thanks Arik for recording it! And congrats to James Jones and Maya, whose new arrival, Leo, precipitated my one-off return to ABC (James picked up the gig when I left on-air life in 2004). Listen to the mp3 [You'll hear Tony talking, then a break, then they go to me....Right-click to save, 15 mb or left-click to play].

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