Beware the viral web.
I don’t usually single out specific companies on this blog, but I just came across this unbelievable recording of a guy trying to cancel his AOL account. The CSR (customer service representative) is rude, tries repeatedly to persuade the caller not to cancel the account, and so on. It’s irritating JUST to listen to this recording.
This treatment of customers is doubly-foolish at a time when more and more people are finding it easier to use multimedia to communicate….Shame on AOL for treating customers like this . I can already imagine it making a news broadcast somewhere.
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